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(IELM120)[2011](f)midterm~=yd5l1^_51272.pdf
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IELM2200 fall 2011(Dr. Neville Lee)

Blank filling

1. Write down the four hows of TQM



ANS: Process approach
System approach to management
Factual approach to decision making
Continual improvement

2. Poor forecasting may lead to serious problems. Write down 3 factors that affect forecasting.



ANS: Product Cycle
Market Saturation
Market and economic condition

3. Write down the five steps for the six sigma process



ANS: Define
Measure
Analyze
Improve
Control

Multiple-choice questions
Calculations











Essays
1. What are effective meetings?



ANS: Detailed elaboration on formal, informal and 1 on 1 mettings.

2a Draw the MBO table.

ANS:
Name: Time Period:

No.
Task description
Time
Degree of difficulty
Comment on performance
Score
Total score











2b Explain how to use MBO on your subordinates.

ANS: Detailed elaboration on how to use the MBO table.

3a What will happen if there is no process approach?

ANS: Inconsistent, etc

3b What are good processes?
ANS: Say what you do
Do what you say
Record what you did
Check on the results
Act on the difference